{"id":1210,"date":"2024-08-20T17:18:13","date_gmt":"2024-08-20T20:18:13","guid":{"rendered":"https:\/\/portais.santoandre.sp.gov.br\/semasa\/?page_id=1210"},"modified":"2026-04-09T19:31:57","modified_gmt":"2026-04-09T22:31:57","slug":"atendimento-ao-cliente-externo","status":"publish","type":"page","link":"https:\/\/portais.santoandre.sp.gov.br\/semasa\/institucional\/atendimento-ao-cliente-externo\/","title":{"rendered":"Atendimento ao cliente"},"content":{"rendered":"\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-c671065\" data-block-id=\"c671065\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-74d09c4\" data-block-id=\"74d09c4\"><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/portais.santoandre.sp.gov.br\/semasa\/institucional\/atendimento-presencial\/\"><span class=\"stk-button__inner-text\">Atendimento presencial<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-e686a5e\" data-block-id=\"e686a5e\"><style>.stk-e686a5e .stk-button{background:#00d084 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/portais.santoandre.sp.gov.br\/semasa\/institucional\/atendimento-ao-cliente-externo\/perguntas-frequentes\/\"><span class=\"stk-button__inner-text\">Perguntas frequentes gerais<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-18b95dd\" data-block-id=\"18b95dd\"><style>.stk-18b95dd .stk-button{background:#f00069 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/portais.santoandre.sp.gov.br\/semasa\/gestao-ambiental\/fiscalizacao-ambiental\/perguntas-frequentes-relacionadas-a-fiscalizacao-ambiental\/\"><span class=\"stk-button__inner-text\">Perguntas frequentes de fiscaliza\u00e7\u00e3o ambiental<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-b84ff1c\" data-block-id=\"b84ff1c\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-67381e3\" data-block-id=\"67381e3\"><style>.stk-67381e3 .stk-button{background:#9b51e0 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/portais.santoandre.sp.gov.br\/semasa\/gestao-ambiental\/licenciamento-ambiental\/duvidas-frequentes\/\"><span class=\"stk-button__inner-text\">Perguntas frequentes de licenciamento ambiental<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-34bd625\" data-block-id=\"34bd625\"><style>.stk-34bd625 .stk-button{background:#ff6900 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/portais.santoandre.sp.gov.br\/semasa\/institucional\/servicos-ao-usuario\/grade-tarifaria\/\"><span class=\"stk-button__inner-text\">Grade tarif\u00e1ria<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n\n<p>A Ger\u00eancia de Atendimento ao Cliente Externo \u00e9 ligada \u00e0 Coordenadoria de Comunica\u00e7\u00e3o do Semasa e responde pelo atendimento presencial aos mun\u00edcipes, por meio dos&nbsp;<a href=\"https:\/\/portais.santoandre.sp.gov.br\/semasa\/institucional\/atendimento-presencial\/\" data-type=\"page\" data-id=\"950\">postos de atendimento<\/a>,&nbsp;pelo atendimento telef\u00f4nico, pelo WhatsApp da autarquia, Reclame Aqui&nbsp;e pelo&nbsp;<a href=\"https:\/\/agencia.semasa.sp.gov.br\/faleconoscoweb\/\">Fale Conosco&nbsp;<\/a>no site do Semasa.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-content\/uploads\/sites\/13\/2024\/08\/image.png\" alt=\"\" class=\"wp-image-1525\" style=\"aspect-ratio:1;width:75px;height:auto\" srcset=\"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-content\/uploads\/sites\/13\/2024\/08\/image.png 600w, https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-content\/uploads\/sites\/13\/2024\/08\/image-300x300.png 300w, https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-content\/uploads\/sites\/13\/2024\/08\/image-150x150.png 150w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure><\/div>\n\n\n<p>A&nbsp;<strong>Central de Atendimento atende de segunda a sexta-feira, das 8h30 \u00e0s 16h, pelo telefone 0800-4848115<\/strong>. A CA recebe os chamados para diversos servi\u00e7os do Semasa, entre os quais vistorias de coleta ou varri\u00e7\u00e3o; fiscaliza\u00e7\u00e3o de barulho; retirada de animais mortos entre outros. Este n\u00famero pode ser utilizado pelos moradores que est\u00e3o efetivamente em Santo Andr\u00e9.&nbsp;<em>A liga\u00e7\u00e3o \u00e9 gratuita.<\/em><\/p>\n\n\n\n<p><strong>Para atendimento fora do munic\u00edpio:<\/strong>&nbsp;Para atendimento e solicita\u00e7\u00f5es de servi\u00e7os do Semasa ligue para (11) 4433-9300.&nbsp;<em>As liga\u00e7\u00f5es para este n\u00famero ser\u00e3o tarifadas.<\/em><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-content\/uploads\/sites\/13\/2024\/08\/whatsapp_3536445.png\" alt=\"\" class=\"wp-image-1522\" style=\"aspect-ratio:1;width:54px;height:auto\" srcset=\"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-content\/uploads\/sites\/13\/2024\/08\/whatsapp_3536445.png 512w, https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-content\/uploads\/sites\/13\/2024\/08\/whatsapp_3536445-300x300.png 300w, https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-content\/uploads\/sites\/13\/2024\/08\/whatsapp_3536445-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure><\/div>\n\n\n<p>O <strong>WhatsApp do Semasa<\/strong> funciona pelo n\u00famero (11) 4433-9011, de segunda a sexta-feira, das 8h \u00e0s 17h. \u00c9 poss\u00edvel solicitar informa\u00e7\u00f5es, tirar d\u00favidas, realizar agendamentos para o posto de atendimento, entre outros servi\u00e7os.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Atendimento presencial Perguntas frequentes gerais Perguntas frequentes de fiscaliza\u00e7\u00e3o ambiental Perguntas frequentes de licenciamento ambiental Grade tarif\u00e1ria A Ger\u00eancia de Atendimento ao Cliente Externo \u00e9 ligada \u00e0 Coordenadoria de Comunica\u00e7\u00e3o do Semasa e responde pelo atendimento presencial aos mun\u00edcipes, por meio dos&nbsp;postos de atendimento,&nbsp;pelo atendimento telef\u00f4nico, pelo WhatsApp da autarquia, Reclame Aqui&nbsp;e pelo&nbsp;Fale Conosco&nbsp;no site [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":41,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1210","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-json\/wp\/v2\/pages\/1210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-json\/wp\/v2\/comments?post=1210"}],"version-history":[{"count":12,"href":"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-json\/wp\/v2\/pages\/1210\/revisions"}],"predecessor-version":[{"id":7420,"href":"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-json\/wp\/v2\/pages\/1210\/revisions\/7420"}],"up":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-json\/wp\/v2\/pages\/41"}],"wp:attachment":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/semasa\/wp-json\/wp\/v2\/media?parent=1210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}