{"id":3548,"date":"2026-07-28T05:28:12","date_gmt":"2026-07-28T08:28:12","guid":{"rendered":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/?page_id=3548"},"modified":"2026-07-29T14:23:20","modified_gmt":"2026-07-29T17:23:20","slug":"relatorios-trimestrais","status":"publish","type":"page","link":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/relatorios-trimestrais\/","title":{"rendered":"Relat\u00f3rios Trimestrais"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3548\" class=\"elementor elementor-3548\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3722839e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3722839e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f674f65\" data-id=\"6f674f65\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c910d94 elementor-widget elementor-widget-heading\" data-id=\"3c910d94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Relat\u00f3rios Trimestrais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-151ccae4 elementor-widget elementor-widget-text-editor\" data-id=\"151ccae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dados estat\u00edsticos de atendimentos realizados e presta\u00e7\u00e3o de contas<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-359d77a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"359d77a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eef44cf\" data-id=\"eef44cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bef76a elementor-widget elementor-widget-heading\" data-id=\"8bef76a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Relat\u00f3rios estat\u00edsticos trimestrais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-085c88c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"085c88c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b0faeeb\" data-id=\"b0faeeb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88f9fc6 elementor-widget elementor-widget-text-editor\" data-id=\"88f9fc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"color: #808080\">Relat\u00f3rios Trimestrais<\/span><\/h2><p><span data-subtree=\"aimfl,mfl\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(230, 232, 240);\"><span class=\"yADgie\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(230, 232, 240);\">A Ouvidoria da Cidade de Santo Andr\u00e9 produz trimestralmente relat\u00f3rios estat\u00edsticos e gerenciais, que s\u00e3o entregues ao Prefeito Municipal, \u00e0 C\u00e2mara de Vereadores e ao Colegiado<\/span><\/span><span class=\"yADgie\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(230, 232, 240);\">, com base na <\/span><mark class=\"HxTRcb\" data-sfc-root=\"ep\" data-wiz-uids=\"a7QS1d_k\" data-ved=\"2ahUKEwj1l8G1-PSVAxV2s5UCHTbgDYoQuJAPegoIAggACAAIBhAB\" data-complete=\"true\" data-sfc-inited=\"2\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 500; margin: 0px; text-decoration: none; border-bottom: 0px rgb(238, 240, 255);\"><!--qkimaf a7QS1d_j\/HugV6--><!--cqw1tb a7QS1d_j\/HugV6--><span class=\"\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 500; margin: 0px; text-decoration: none; border-bottom: 0px rgb(238, 240, 255);\"><span class=\"yADgie\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 500; margin: 0px; text-decoration: none; border-bottom: 0px rgb(153, 195, 255);\">Lei Municipal n\u00ba 10.879\/2025<\/span><!--TgQPHd|||[[&quot;https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/01\/Lei-no-10.879-Dispoe-sobre-a-Ouvidoria-Geral-da-Cidade-de-Santo-Andre-4.pdf&quot;,null,null,[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,[{&quot;1218&quot;:[17]}]],17,null,&quot;LEI N\u00ba 10.879, DE 06 DE OUTUBRO DE 2025&quot;,&quot;Art. 11. O atendimento da Ouvidoria Geral da Cidade de Santo Andr\u00e9 ser\u00e1 sobre as decis\u00f5es, omiss\u00f5es, atos e recomenda\u00e7\u00f5es, por parte do agente da Administra\u00e7\u00e3o. P\u00fablica Municipal Direta e Indireta, analisando, orientando e encaminhando os casos \u00e0s \u00e1reas respons\u00e1veis para identificar melhorias, providenciar mudan\u00e7as, bem como apontar situa\u00e7\u00f5es irregulares no \u00f3rg\u00e3o ou entidade cuja a\u00e7\u00e3o esteja sendo questionada, quando referir-se a: I - descumprimento de prazo para a realiza\u00e7\u00e3o de servi\u00e7o;. II - servi\u00e7o irregular ou de m\u00e1 qualidade;. III - decis\u00e3o, ato ou recomenda\u00e7\u00e3o ilegal;. IV - decis\u00e3o, ato ou recomenda\u00e7\u00e3o que, apesar de legal, seja injusto, arbitr\u00e1rio, discriminat\u00f3rio, negligente, abusivo ou opressivo;.&quot;,null,&quot;santoandre.sp.gov.br&quot;,&quot;https:\/\/encrypted-tbn2.gstatic.com\/faviconV2?url\\u003dhttps:\/\/portais.santoandre.sp.gov.br\\u0026client\\u003dAIM\\u0026size\\u003d128\\u0026type\\u003dFAVICON\\u0026fallback_opts\\u003dTYPE,SIZE,URL&quot;,[[1785226891119605,43365238,2316165174],null,null,null,null,[[2,0,0,4]]],null,&quot;57f39f68-0eec-43fe-832d-f6d62d97ddba&quot;]]--><\/span><!--TgQPHd|||[]--><\/mark><span class=\"yADgie\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(230, 232, 240);\"> e na legisla\u00e7\u00e3o federal. <\/span><\/p><p>Esses documentos detalham o volume de demandas, as \u00e1reas mais acionadas, os prazos dos servi\u00e7os p\u00fablicos, o tempo m\u00e9dio de resposta, o \u00edndice de resolutividade e o resultado da pesquisa de satisfa\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-862129c elementor-widget elementor-widget-button\" data-id=\"862129c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Clique aqui<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-529900d\" data-id=\"529900d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-134c1d9 elementor-widget elementor-widget-heading\" data-id=\"134c1d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Clique no ano correspondente para fazer o download:<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d51967 elementor-widget elementor-widget-text-editor\" data-id=\"7d51967\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Exerc\u00edcio 2026<br \/><\/b><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/OF-1-TRI-SITE.pdf\" target=\"_blank\" rel=\"noopener\">Primeiro trimestre<\/a><br \/><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/OF-2-TRI-SITE.pdf\" target=\"_blank\" rel=\"noopener\">Segundo trimestre<\/a><\/p><p>\u00a0<\/p><p><b>Exerc\u00edcio 2025<br \/><\/b><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/1o-Tri-2025.pdf\" target=\"_blank\" rel=\"noopener\">Primeiro trimestre<\/a><br \/><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/2o-TRIMESTRE-2025.pdf\" target=\"_blank\" rel=\"noopener\">Segundo trimestre<\/a><br \/><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/3o-Tri-2025.pdf\" target=\"_blank\" rel=\"noopener\">Terceiro trimestre<\/a><br \/><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/4o-Tri-2025.pdf\" target=\"_blank\" rel=\"noopener\">Quarto Trimestre<\/a><\/p><p><b><br \/>Exerc\u00edcio 2024<br \/><\/b><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/1-Tri-2024.pdf\" target=\"_blank\" rel=\"noopener\">Primeiro trimestre<\/a><br \/><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/2-Tri-2024.pdf\" target=\"_blank\" rel=\"noopener\">Segundo trimestre<\/a><br \/><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/3-Tri-2024.pdf\" target=\"_blank\" rel=\"noopener\">Terceiro trimestre<\/a><br \/>Quarto Trimestre<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Relat\u00f3rios Trimestrais Dados estat\u00edsticos de atendimentos realizados e presta\u00e7\u00e3o de contas Relat\u00f3rios estat\u00edsticos trimestrais Relat\u00f3rios Trimestrais A Ouvidoria da Cidade de Santo Andr\u00e9 produz trimestralmente relat\u00f3rios estat\u00edsticos e gerenciais, que s\u00e3o entregues ao Prefeito Municipal, \u00e0 C\u00e2mara de Vereadores e ao Colegiado, com base na Lei Municipal n\u00ba 10.879\/2025 e na legisla\u00e7\u00e3o federal. Esses documentos [&hellip;]<\/p>\n","protected":false},"author":116,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3548","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages\/3548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/users\/116"}],"replies":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/comments?post=3548"}],"version-history":[{"count":37,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages\/3548\/revisions"}],"predecessor-version":[{"id":3680,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages\/3548\/revisions\/3680"}],"wp:attachment":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/media?parent=3548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}