{"id":2636,"date":"2026-07-27T13:52:01","date_gmt":"2026-07-27T16:52:01","guid":{"rendered":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/?page_id=2636"},"modified":"2026-07-30T15:15:28","modified_gmt":"2026-07-30T18:15:28","slug":"__trashed-10","status":"publish","type":"page","link":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/__trashed-10\/","title":{"rendered":"Relat\u00f3rios Anuais"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2636\" class=\"elementor elementor-2636\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3722839e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3722839e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f674f65\" data-id=\"6f674f65\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c910d94 elementor-widget elementor-widget-heading\" data-id=\"3c910d94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Relat\u00f3rios Anuais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-151ccae4 elementor-widget elementor-widget-text-editor\" data-id=\"151ccae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dados estat\u00edsticos de atendimentos realizados e presta\u00e7\u00e3o de contas<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-359d77a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"359d77a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eef44cf\" data-id=\"eef44cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bef76a elementor-widget elementor-widget-heading\" data-id=\"8bef76a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Relat\u00f3rios Anuais de Gest\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-085c88c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"085c88c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b0faeeb\" data-id=\"b0faeeb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88f9fc6 elementor-widget elementor-widget-text-editor\" data-id=\"88f9fc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"color: #808080\">Relat\u00f3rio Anual de<\/span> Gest\u00e3o<\/h2><p><span style=\"font-size: 16px;color: var( --e-global-color-text )\">Em atendimento ao <i>art. 15 da Lei Federal n\u00ba 13.460\/17<\/i>, bem como o estabelecido na <i>Lei Municipal n\u00ba10.879\/25, <\/i>anualmente a Ouvidoria Geral de Santo Andr\u00e9 elabora um Relat\u00f3rio de Gest\u00e3o referente ao exerc\u00edcio anterior. <br \/><br \/>Nesse documento<\/span><span style=\"color: var( --e-global-color-text );font-size: 16px\">\u00a0reunimos os dados estat\u00edsticos dos atendimentos realizados, a presta\u00e7\u00e3o de contas e mensuramos os resultados.\u00a0<\/span><\/p><p><span style=\"color: var( --e-global-color-text );font-size: 16px\">Esse relat\u00f3rio tamb\u00e9m apresenta sugest\u00f5es de melhorias para demandas rotineiras, bem como corre\u00e7\u00e3o de fluxos e processos visando a melhoria na presta\u00e7\u00e3o dos servi\u00e7os p\u00fablicos.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-529900d\" data-id=\"529900d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-134c1d9 elementor-widget elementor-widget-heading\" data-id=\"134c1d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Clique no ano correspondente para fazer o download:<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d51967 elementor-widget elementor-widget-text-editor\" data-id=\"7d51967\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/2025-Relatorio-Anual-Ouvidoria-DOC.A4-1.pdf\" target=\"_blank\" rel=\"noopener\">Exerc\u00edcio 2025<\/a><\/p><p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/2024-Relatorio-Anual-de-Gestao-1.pdf\" target=\"_blank\" rel=\"noopener\">Exerc\u00edcio 2024<\/a><\/p><p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/2023-Relatorio-Anual-de-Gestao-8.pdf\" target=\"_blank\" rel=\"noopener\">Exerc\u00edcio 2023<\/a><\/p><p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2023\/02\/Relato\u0301rio-Anual-Ouvidoria-2022.pdf\" target=\"_blank\" rel=\"noopener\">Exerc\u00edcio 2022<\/a><\/p><p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2022\/07\/RELATORIO-ANUAL-DE-GESTAO-2021.pdf\" target=\"_blank\" rel=\"noopener\">Exerc\u00edcio 2021<\/a><\/p><p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2022\/07\/relatorio-anual-de-gestao-2020-ouvidoria.pdf\" target=\"_blank\" rel=\"noopener\">Exerc\u00edcio 2020<\/a><\/p><p><b><br \/>Exerc\u00edcio\u00a02019<\/b><\/p><p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2022\/07\/estatistica-geral-exercicio2019.pdf\">Estat\u00edstica Geral do Exerc\u00edcio<\/a><\/p><p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2022\/07\/relatorio-de-situacao-exercicio2019.pdf\">Relat\u00f3rio de Situa\u00e7\u00e3o<\/a><\/p><p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2022\/07\/relatorios-de-servicos-por-areas-exercicio2019.pdf\">Relat\u00f3rios de Servi\u00e7os por \u00c1reas<\/a><\/p><p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2022\/07\/servicos-mais-solicitados-exercicio2019.pdf\">Servi\u00e7os mais solicitados<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Relat\u00f3rios Anuais Dados estat\u00edsticos de atendimentos realizados e presta\u00e7\u00e3o de contas Relat\u00f3rios Anuais de Gest\u00e3o Relat\u00f3rio Anual de Gest\u00e3o Em atendimento ao art. 15 da Lei Federal n\u00ba 13.460\/17, bem como o estabelecido na Lei Municipal n\u00ba10.879\/25, anualmente a Ouvidoria Geral de Santo Andr\u00e9 elabora um Relat\u00f3rio de Gest\u00e3o referente ao exerc\u00edcio anterior. Nesse documento\u00a0reunimos [&hellip;]<\/p>\n","protected":false},"author":116,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2636","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages\/2636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/users\/116"}],"replies":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/comments?post=2636"}],"version-history":[{"count":33,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages\/2636\/revisions"}],"predecessor-version":[{"id":3855,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages\/2636\/revisions\/3855"}],"wp:attachment":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/media?parent=2636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}