{"id":2416,"date":"2026-07-07T16:05:02","date_gmt":"2026-07-07T19:05:02","guid":{"rendered":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/?page_id=2416"},"modified":"2026-07-25T10:02:39","modified_gmt":"2026-07-25T13:02:39","slug":"programa-cidadania","status":"publish","type":"page","link":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/programa-cidadania\/","title":{"rendered":"A\u00e7\u00f5es de Cidadania"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2416\" class=\"elementor elementor-2416\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d7fa815 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d7fa815\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f98ebe\" data-id=\"7f98ebe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f3d9c8 elementor-widget elementor-widget-heading\" data-id=\"8f3d9c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>A\u00e7\u00f5es de Cidadania<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b8a7cdf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b8a7cdf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ff0c95b\" data-id=\"6ff0c95b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d0187f3 elementor-widget elementor-widget-text-editor\" data-id=\"1d0187f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Ouvidoria Geral de Santo Andr\u00e9 compreende que, sua atua\u00e7\u00e3o deve ir al\u00e9m do recebimento e tratamento das manifesta\u00e7\u00f5es dos cidad\u00e3os; dessa forma assumimos tamb\u00e9m um papel estrat\u00e9gico na promo\u00e7\u00e3o da cidadania, da transpar\u00eancia, da participa\u00e7\u00e3o social e da melhoria cont\u00ednua dos servi\u00e7os p\u00fablicos.<\/p><p><!-- \/wp:paragraph --><\/p><p><!-- wp:paragraph --><\/p><p>Nesse contexto, a implanta\u00e7\u00e3o de novos programas surge da necessidade em aproximar a Ouvidoria da popula\u00e7\u00e3o, ampliando o acesso aos canais de atendimento, fortalecendo a preven\u00e7\u00e3o de conflitos, promovendo a educa\u00e7\u00e3o para os direitos \/ deveres e desenvolvendo a\u00e7\u00f5es voltadas as pessoas mais vulner\u00e1veis ou que demandem atendimento especializado.<\/p><p><!-- \/wp:paragraph --><\/p><p><!-- wp:paragraph --><\/p><p>As iniciativas desenvolvidas alinham-se aos princ\u00edpios estabelecidos pela legisla\u00e7\u00e3o vigente, especialmente \u00e0 Lei Federal n\u00ba 13.460\/2017, que disp\u00f5e sobre participa\u00e7\u00e3o, prote\u00e7\u00e3o e defesa dos direitos do usu\u00e1rio dos servi\u00e7os p\u00fablicos, bem como \u00e0s boas pr\u00e1ticas recomendadas pelos \u00f3rg\u00e3os de controle e pelas redes, nacional e internacional de Ouvidorias.<\/p><p><!-- \/wp:paragraph --><\/p><p><!-- wp:paragraph --><\/p><p>Al\u00e9m de ampliar o alcance institucional do \u00d3rg\u00e3o, esses programas contribuem para:<\/p><p><!-- \/wp:paragraph --><\/p><p><!-- wp:list --><\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none\"><ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- wp:list-item --><\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none\"><ul class=\"wp-block-list\"><li>fortalecer a escuta qualificada e humanizada;<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- wp:list-item --><\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none\"><ul class=\"wp-block-list\"><li>estimular a participa\u00e7\u00e3o social na formula\u00e7\u00e3o e aprimoramento das pol\u00edticas p\u00fablicas;<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- wp:list-item --><\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none\"><ul class=\"wp-block-list\"><li>identificar demandas recorrentes e subsidiar decis\u00f5es estrat\u00e9gicas da Administra\u00e7\u00e3o Municipal;<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- wp:list-item --><\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none\"><ul class=\"wp-block-list\"><li>desenvolver a\u00e7\u00f5es preventivas, reduzindo a ocorr\u00eancia de conflitos e viola\u00e7\u00f5es de direitos;<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- wp:list-item --><\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none\"><ul class=\"wp-block-list\"><li>promover inclus\u00e3o social por meio de programas direcionados a p\u00fablicos espec\u00edficos;<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- wp:list-item --><\/p><ul class=\"wp-block-list\"><li style=\"list-style-type: none\"><ul class=\"wp-block-list\"><li>consolidar a Ouvidoria como instrumento permanente de governan\u00e7a, integridade, transpar\u00eancia e controle social.<\/li><\/ul><\/li><\/ul><p><!-- \/wp:list-item --><\/p><p><!-- \/wp:list --><\/p><p><!-- wp:paragraph --><\/p><p>Os programas implantados representam uma evolu\u00e7\u00e3o natural das atribui\u00e7\u00f5es da Ouvidoria Geral da Cidade de Santo Andr\u00e9, transformando-a em um importante Centro Institucional, capaz de produzir conhecimento, fomentar pol\u00edticas p\u00fablicas baseadas em evid\u00eancias e fortalecer a rela\u00e7\u00e3o de confian\u00e7a entre o cidad\u00e3o e a Administra\u00e7\u00e3o P\u00fablica Municipal.<\/p><p><!-- \/wp:paragraph --><\/p><p><!-- wp:paragraph --><\/p><p>A a\u00e7\u00f5es adotada est\u00e3o alinhada aos <strong>Objetivos de Desenvolvimento Sustent\u00e1vel<\/strong> (ODS) da Agenda 2030 da ONU, especialmente aqueles relacionados \u00e0 redu\u00e7\u00e3o das desigualdades, promo\u00e7\u00e3o da paz, justi\u00e7a e institui\u00e7\u00f5es eficazes, igualdade de g\u00eanero, cidades sustent\u00e1veis e fortalecimento da participa\u00e7\u00e3o cidad\u00e3, reafirmando o compromisso da Prefeitura de Santo Andr\u00e9 com uma gest\u00e3o p\u00fablica moderna, participativa, transparente e centrada nas necessidades da popula\u00e7\u00e3o.<\/p><p><!-- \/wp:paragraph --><\/p><p><!-- wp:paragraph --><\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7eca6a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7eca6a4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a13a7e\" data-id=\"6a13a7e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0597a88 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0597a88\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cba49b3\" data-id=\"cba49b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-846e84a elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"846e84a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/Apresentacao.pdf\" target=\"_blank\" tabindex=\"-1\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1055\" height=\"1491\" src=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-CAPACITA.png\" class=\"attachment-full size-full wp-image-2743\" alt=\"\" srcset=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-CAPACITA.png 1055w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-CAPACITA-212x300.png 212w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-CAPACITA-725x1024.png 725w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-CAPACITA-768x1085.png 768w\" sizes=\"(max-width: 1055px) 100vw, 1055px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/Apresentacao.pdf\" target=\"_blank\">OUVIDORIA CAPACITA+<\/a><\/h3><p class=\"elementor-image-box-description\">O Programa Ouvidoria CAPACITA+ \u00e9 uma iniciativa voltada ao fortalecimento das compet\u00eancias t\u00e9cnicas, humanas e gerenciais dos servidores municipais, utilizando-se recursos educacionais gratuitos e parcerias institucionais, sem gerar custos ao Munic\u00edpio.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19edb9e elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"19edb9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/ASPRESENTACAO-DO-PROGRAMA-1.pdf\" target=\"_blank\" tabindex=\"-1\"><img decoding=\"async\" width=\"1055\" height=\"1491\" src=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/0.-capa.png\" class=\"attachment-full size-full wp-image-2440\" alt=\"\" srcset=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/0.-capa.png 1055w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/0.-capa-212x300.png 212w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/0.-capa-725x1024.png 725w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/0.-capa-768x1085.png 768w\" sizes=\"(max-width: 1055px) 100vw, 1055px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/ASPRESENTACAO-DO-PROGRAMA-1.pdf\" target=\"_blank\">OUVIDORIA ACOLHE+<\/a><\/h3><p class=\"elementor-image-box-description\">O Programa Ouvidoria ACOLHE+ tem por objetivo criar uma canal que concentre todas as informa\u00e7\u00f5es dos servi\u00e7os e a\u00e7\u00f5es oferecidas pelo munic\u00edpio facilitando \u00e0 mulher encontrar, de forma centralizada as orienta\u00e7\u00f5es, apoio institucional e encaminhamento adequado para os \u00f3rg\u00e3os competentes.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-edfa0a3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"edfa0a3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1950e20\" data-id=\"1950e20\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1aed6e elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"b1aed6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/APRESENTACAO-60-4.pdf\" target=\"_blank\" tabindex=\"-1\"><img decoding=\"async\" width=\"1055\" height=\"1491\" src=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/fb7c0d7f-c6df-4f89-8085-0fa7da0858e8.png\" class=\"attachment-full size-full wp-image-3147\" alt=\"\" srcset=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/fb7c0d7f-c6df-4f89-8085-0fa7da0858e8.png 1055w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/fb7c0d7f-c6df-4f89-8085-0fa7da0858e8-212x300.png 212w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/fb7c0d7f-c6df-4f89-8085-0fa7da0858e8-725x1024.png 725w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/fb7c0d7f-c6df-4f89-8085-0fa7da0858e8-768x1085.png 768w\" sizes=\"(max-width: 1055px) 100vw, 1055px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/APRESENTACAO-60-4.pdf\" target=\"_blank\">OUVIDORIA 60+<\/a><\/h3><p class=\"elementor-image-box-description\">O Programa Ouvidoria 60+, tem o objetivo de estruturar um canal especializado de escuta, acolhimento e encaminhamento de demandas da popula\u00e7\u00e3o idosa.\n\nA iniciativa nasce da necessidade de fortalecer a prote\u00e7\u00e3o dos direitos da pessoa idosa, ampliando o papel da Ouvidoria como instrumento de democracia participativa e media\u00e7\u00e3o institucional.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-848c1c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"848c1c8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-499387c\" data-id=\"499387c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86c5ec5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86c5ec5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-947a0b1\" data-id=\"947a0b1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1167cd elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"e1167cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/MANUAL-DO-PROGRAMA-CUIDA-5.pdf\" target=\"_blank\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1536\" src=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA.png\" class=\"attachment-full size-full wp-image-3157\" alt=\"\" srcset=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA.png 1024w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-200x300.png 200w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-683x1024.png 683w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-768x1152.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/MANUAL-DO-PROGRAMA-CUIDA-5.pdf\" target=\"_blank\">OUVIDORIA CUIDA+<\/a><\/h3><p class=\"elementor-image-box-description\">O Programa Ouvidoria Cuida+ \u00e9 uma iniciativa institucional da Ouvidoria Geral de Santo Andr\u00e9 voltada ao fortalecimento da qualidade dos servi\u00e7os p\u00fablicos de sa\u00fade por meio da escuta qualificada da popula\u00e7\u00e3o, do acolhimento humanizado das manifesta\u00e7\u00f5es e da produ\u00e7\u00e3o de informa\u00e7\u00f5es estrat\u00e9gicas para apoiar a gest\u00e3o do SUS Municipal.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-841bc16 elementor-widget elementor-widget-spacer\" data-id=\"841bc16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f757a4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f757a4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6cb3f4d\" data-id=\"6cb3f4d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d349f58 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"d349f58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/MANUAL-DO-PROGRAMA-PROTEGE-1.pdf\" target=\"_blank\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1055\" height=\"1491\" src=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-2.png\" class=\"attachment-full size-full wp-image-2499\" alt=\"\" srcset=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-2.png 1055w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-2-212x300.png 212w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-2-725x1024.png 725w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-2-768x1085.png 768w\" sizes=\"(max-width: 1055px) 100vw, 1055px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/MANUAL-DO-PROGRAMA-PROTEGE-1.pdf\" target=\"_blank\">OUVIDORIA PROTEGE+<\/a><\/h3><p class=\"elementor-image-box-description\">O Programa Ouvidoria PROTEGE + \u00e9 uma pol\u00edtica permanente de preven\u00e7\u00e3o \u00e0 viol\u00eancia, integrando cidad\u00e3os, \u00f3rg\u00e3os de seguran\u00e7a p\u00fablica e administra\u00e7\u00e3o municipal na constru\u00e7\u00e3o de uma cidade mais segura, participativa e resiliente.\n\nO programa prop\u00f5e uma atua\u00e7\u00e3o preventiva baseada na escuta ativa da popula\u00e7\u00e3o, gerando dados que podem ser utilizados para constru\u00e7\u00e3o de pol\u00edticas p\u00fablicas na \u00e1rea de seguran\u00e7a.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fd1c82 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"4fd1c82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/MANUAL-DO-PROGRAMA-ITINERANTE-2.pdf\" target=\"_blank\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1536\" src=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-1.png\" class=\"attachment-full size-full wp-image-2445\" alt=\"\" srcset=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-1.png 1024w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-1-200x300.png 200w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-1-683x1024.png 683w, https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/CAPA-1-768x1152.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/MANUAL-DO-PROGRAMA-ITINERANTE-2.pdf\" target=\"_blank\">OUVIDORIA ITINERANTE<\/a><\/h3><p class=\"elementor-image-box-description\">O Programa Ouvidoria ITINERANTE surgiu da necessidade de levar a Ouvidoria para dentro dos bairros, aproximando o atendimento das pessoas e promovendo um contato direto entre a popula\u00e7\u00e3o e a Administra\u00e7\u00e3o Municipal.\n\nMais do que registrar manifesta\u00e7\u00f5es, a Ouvidoria Itinerante transforma o espa\u00e7o p\u00fablico em um ambiente permanente de escuta, orienta\u00e7\u00e3o e constru\u00e7\u00e3o coletiva de solu\u00e7\u00f5es para a cidade.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-084db09 elementor-widget elementor-widget-spacer\" data-id=\"084db09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-626dfa5 elementor-widget elementor-widget-heading\" data-id=\"626dfa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dados estat\u00edsticos dos Programas de A\u00e7\u00e3o de Cidadania<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31246a0 elementor-widget elementor-widget-toggle\" data-id=\"31246a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5151\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5151\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chart-bar\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Dados Estat\u00edsticos Programa Ouvidoria Itinerante<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5151\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5151\"><p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/relatorio-completo-1.pdf\" target=\"_blank\" rel=\"noopener\">ITINERANTE &#8211; 2026<\/a><br \/><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/FEIRAS-LIVRES.png\" target=\"_blank\" rel=\"noopener\">FEIRAS LIVRES &#8211; 2025<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5152\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5152\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chart-bar\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Dados Estat\u00edsticos Programa Capacita+<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5152\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5152\"><p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/a3ad14d7-0001-4ed3-b4d6-be320c7b2833.png\">EIXO I &#8211; CAPACITA\u00c7\u00c3O OUVIDORIA<\/a><br \/><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/DADOS-ESTATISTICOS.png\">EIXO II &#8211; CAPACITA\u00c7\u00c3O LIDERAN\u00c7A MUNICIPAL<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5153\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5153\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chart-bar\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Dados Estat\u00edsticos Programa Protege+<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5153\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5153\"><p><a href=\"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-content\/uploads\/sites\/3\/2026\/07\/PRIMEIRO-SEMESTRE-2026.png\" target=\"_blank\" rel=\"noopener\">Estat\u00edsticas CONSEG<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A\u00e7\u00f5es de Cidadania A Ouvidoria Geral de Santo Andr\u00e9 compreende que, sua atua\u00e7\u00e3o deve ir al\u00e9m do recebimento e tratamento das manifesta\u00e7\u00f5es dos cidad\u00e3os; dessa forma assumimos tamb\u00e9m um papel estrat\u00e9gico na promo\u00e7\u00e3o da cidadania, da transpar\u00eancia, da participa\u00e7\u00e3o social e da melhoria cont\u00ednua dos servi\u00e7os p\u00fablicos. Nesse contexto, a implanta\u00e7\u00e3o de novos programas surge [&hellip;]<\/p>\n","protected":false},"author":116,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2416","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages\/2416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/users\/116"}],"replies":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/comments?post=2416"}],"version-history":[{"count":289,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages\/2416\/revisions"}],"predecessor-version":[{"id":3480,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages\/2416\/revisions\/3480"}],"wp:attachment":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/media?parent=2416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}