{"id":1816,"date":"2022-09-05T10:56:57","date_gmt":"2022-09-05T13:56:57","guid":{"rendered":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/?page_id=1816"},"modified":"2022-09-05T11:37:54","modified_gmt":"2022-09-05T14:37:54","slug":"carta-de-servicos","status":"publish","type":"page","link":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/carta-de-servicos\/","title":{"rendered":"Carta de Servi\u00e7os"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1816\" class=\"elementor elementor-1816\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc132ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc132ed\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cd7e116\" data-id=\"cd7e116\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65978fb6 elementor-widget elementor-widget-heading\" data-id=\"65978fb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Carta de Servi\u00e7os<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77b69cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77b69cc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-614275e\" data-id=\"614275e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f091c5 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3f091c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-file-alt\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">O que \u00e9 \/ Normativas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a3cb81b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a3cb81b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5e607e5\" data-id=\"5e607e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d27156 elementor-widget elementor-widget-text-editor\" data-id=\"3d27156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"color: #808080;\">O que \u00e9<\/span><\/h2>\n<p>A Carta de Servi\u00e7os ao Usu\u00e1rio \u00e9 um reposit\u00f3rio <br>de todos os servi\u00e7os realizados pela Prefeitura <br>e foi criado pela Lei Federal n\u00ba 13.460, de 26 de junho de 2017, sendo regulamentada por meio do Decreto Municipal n\u00ba 17.807, de 28 de outubro de 2021.<\/p>\n<p>O objetivo \u00e9 informar ao usu\u00e1rio sobre os servi\u00e7os prestados, as formas de acesso a esses servi\u00e7os e seus compromissos. Uma excelente ferramenta de gest\u00e3o que auxilia a Administra\u00e7\u00e3o P\u00fablica a aprimorar, quantitativamente e qualitativamente, o servi\u00e7o p\u00fablico.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-00fcbce\" data-id=\"00fcbce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-556ee66 elementor-widget elementor-widget-text-editor\" data-id=\"556ee66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Normativas<\/h2><p><a href=\"http:\/\/www.planalto.gov.br\/ccivil_03\/_ato2015-2018\/2017\/lei\/l13460.htm\">Lei Federal n\u00ba 13.460, de 26 de junho de 2017<\/a><\/p><p><a href=\"http:\/\/www4.cmsandre.sp.gov.br:9000\/normas\/29729\">Decreto Municipal n\u00ba 17.807, de 28 de outubro de 2021<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b4158b elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"2b4158b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/www.santoandre.sp.gov.br\/portalservico\/default.aspx?GS=1\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-arrow-alt-circle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acesse a Carta de Servi\u00e7os aos Usu\u00e1rios <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Carta de Servi\u00e7os O que \u00e9 \/ Normativas O que \u00e9 A Carta de Servi\u00e7os ao Usu\u00e1rio \u00e9 um reposit\u00f3rio de todos os servi\u00e7os realizados pela Prefeitura e foi criado pela Lei Federal n\u00ba 13.460, de 26 de junho de 2017, sendo regulamentada por meio do Decreto Municipal n\u00ba 17.807, de 28 de outubro de [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1816","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages\/1816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/comments?post=1816"}],"version-history":[{"count":16,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages\/1816\/revisions"}],"predecessor-version":[{"id":1837,"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/pages\/1816\/revisions\/1837"}],"wp:attachment":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/ouvidoria\/wp-json\/wp\/v2\/media?parent=1816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}