{"id":39,"date":"2025-03-31T14:09:33","date_gmt":"2025-03-31T17:09:33","guid":{"rendered":"https:\/\/portais.santoandre.sp.gov.br\/chmsa\/?page_id=39"},"modified":"2025-09-04T08:54:28","modified_gmt":"2025-09-04T11:54:28","slug":"sau","status":"publish","type":"page","link":"https:\/\/portais.santoandre.sp.gov.br\/chmsa\/sau\/","title":{"rendered":"SAU &#8211; Servi\u00e7o de Atendimento ao Usu\u00e1rio"},"content":{"rendered":"\n<p>A unidade respons\u00e1vel por receber, registrar, conduzir internamente e responder as manifesta\u00e7\u00f5es dos usu\u00e1rios dos servi\u00e7os do Centro Hospitalar Municipal de Santo Andr\u00e9, tanto do p\u00fablico interno quanto externo, \u00e9 o&nbsp;<strong>SAU (Servi\u00e7o de Atendimento ao Usu\u00e1rio)<\/strong>. O intuito do setor, um canal democr\u00e1tico entre os cidad\u00e3os e a gest\u00e3o do hospital, \u00e9 a corre\u00e7\u00e3o ou o aprimoramento do atendimento prestado.<\/p>\n\n\n\n<p>Reclama\u00e7\u00f5es, sugest\u00f5es, elogios, den\u00fancias ou a solicita\u00e7\u00e3o de informa\u00e7\u00f5es podem ser feitos atrav\u00e9s dos seguintes canais de comunica\u00e7\u00e3o:<\/p>\n\n\n\n<p><strong>\u2013 Presencial:<\/strong><\/p>\n\n\n\n<p>O SAU est\u00e1 localizado no subsolo do CHMSA, com acesso tamb\u00e9m pela recep\u00e7\u00e3o do Centro de Diagn\u00f3sticos (Travessa Nilo). Hor\u00e1rio de funcionamento: de segunda a sexta-feira, das 08h \u00e0s 17h.<\/p>\n\n\n\n<p>\u2013&nbsp;<strong>Telefone:<\/strong><\/p>\n\n\n\n<p>(11) 4433-3674<\/p>\n\n\n\n<p><strong>\u2013 Online:<\/strong><\/p>\n\n\n\n<p>Voc\u00ea pode tamb\u00e9m enviar e-mail para&nbsp;<a href=\"mailto:sauchmsa@santoandre.sp.gov.br\">sauchmsa@santoandre.sp.gov.br<\/a>&nbsp;ou se manifestar atrav\u00e9s desta p\u00e1gina, preenchendo os campos abaixo. Assim que recebermos a sua mensagem entraremos em contato.<\/p>\n\n\n\n\r\n        \r\n\r\n                <form class=\"wpuf-form-add weforms-40  wpuf-style\" action=\"\" method=\"post\"   id=\"\">\r\n\r\n            <ul class=\"wpuf-form form-label-above\">\r\n\r\n                        <li class=\"wpuf-el seu_nome field-size-large\" data-label=\"Seu nome\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"seu_nome_40\">Seu nome <span class=\"required\">*<\/span><\/label>\r\n        <\/div>\r\n        \r\n            <div class=\"wpuf-fields\">\r\n                <input\r\n                    class=\"textfield wpuf_seu_nome_40\"\r\n                    id=\"seu_nome_40\"\r\n                    type=\"text\"\r\n                    data-duplicate=\"no\"\r\n                    data-required=\"yes\"\r\n                    data-type=\"text\" name=\"seu_nome\"\r\n                    placeholder=\"\"\r\n                    value=\"\"\r\n                    size=\"40\"\r\n                    data-style=\"wpuf-style\"\r\n                \/>\r\n\r\n                <span class=\"wpuf-wordlimit-message wpuf-help\"><\/span>\r\n                            <\/div>\r\n                    <\/li>\r\n                <li class=\"wpuf-el nome_do_paciente field-size-large\" data-label=\"Nome do paciente\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"nome_do_paciente_40\">Nome do paciente<\/label>\r\n        <\/div>\r\n        \r\n            <div class=\"wpuf-fields\">\r\n                <input\r\n                    class=\"textfield wpuf_nome_do_paciente_40\"\r\n                    id=\"nome_do_paciente_40\"\r\n                    type=\"text\"\r\n                    data-duplicate=\"no\"\r\n                    data-required=\"no\"\r\n                    data-type=\"text\" name=\"nome_do_paciente\"\r\n                    placeholder=\"\"\r\n                    value=\"\"\r\n                    size=\"40\"\r\n                    data-style=\"wpuf-style\"\r\n                \/>\r\n\r\n                <span class=\"wpuf-wordlimit-message wpuf-help\"><\/span>\r\n                            <\/div>\r\n                    <\/li>\r\n                <li class=\"wpuf-el data_de_atendimento field-size-small\" data-label=\"Data de Atendimento\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"data_de_atendimento_40\">Data de Atendimento <span class=\"required\">*<\/span><\/label>\r\n        <\/div>\r\n        \r\n            <div class=\"wpuf-fields\">\r\n                <input\r\n                    class=\"textfield wpuf_data_de_atendimento_40\"\r\n                    id=\"data_de_atendimento_40\"\r\n                    type=\"text\"\r\n                    data-duplicate=\"no\"\r\n                    data-required=\"yes\"\r\n                    data-type=\"text\" name=\"data_de_atendimento\"\r\n                    placeholder=\"DD\/MM\/AAAA\"\r\n                    value=\"\"\r\n                    size=\"40\"\r\n                    data-style=\"wpuf-style\"\r\n                \/>\r\n\r\n                <span class=\"wpuf-wordlimit-message wpuf-help\"><\/span>\r\n                            <\/div>\r\n                    <\/li>\r\n                <li class=\"wpuf-el horario_do_atendimento field-size-small\" data-label=\"Horario do Atendimento\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"horario_do_atendimento_40\">Horario do Atendimento <span class=\"required\">*<\/span><\/label>\r\n        <\/div>\r\n        \r\n            <div class=\"wpuf-fields\">\r\n                <input\r\n                    class=\"textfield wpuf_horario_do_atendimento_40\"\r\n                    id=\"horario_do_atendimento_40\"\r\n                    type=\"text\"\r\n                    data-duplicate=\"no\"\r\n                    data-required=\"yes\"\r\n                    data-type=\"text\" name=\"horario_do_atendimento\"\r\n                    placeholder=\"HH:MM\"\r\n                    value=\"\"\r\n                    size=\"40\"\r\n                    data-style=\"wpuf-style\"\r\n                \/>\r\n\r\n                <span class=\"wpuf-wordlimit-message wpuf-help\"><\/span>\r\n                            <\/div>\r\n                    <\/li>\r\n                <li class=\"wpuf-el setor field-size-medium\" data-label=\"Setor\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"setor_40\">Setor <span class=\"required\">*<\/span><\/label>\r\n        <\/div>\r\n        \r\n            \r\n            <div class=\"wpuf-fields\">\r\n                <select\r\n                    class=\"wpuf_setor_40\"\r\n                    id=\"setor_40\"\r\n                    name=\"setor\"\r\n                    data-required=\"yes\"\r\n                    data-type=\"select\"\r\n                    data-style=\"wpuf-style\"\r\n                >\r\n                                            <option value=\"\">--- Selecione ---<\/option>\r\n                                                                    <option value=\"pronto_socorro\/emerg\u00eancia\">Pronto Socorro\/Emerg\u00eancia<\/option>\r\n                                                        <option value=\"clinica_m\u00e9dica\">Clinica M\u00e9dica<\/option>\r\n                                                        <option value=\"cl\u00ednica_cirurgica\">Cl\u00ednica Cirurgica<\/option>\r\n                                                        <option value=\"trauma\">Trauma<\/option>\r\n                                                        <option value=\"uti_adulto\">UTI Adulto<\/option>\r\n                                                        <option value=\"uti_pediatrica\">UTI Pediatrica<\/option>\r\n                                                        <option value=\"psiquiatria\">Psiquiatria<\/option>\r\n                                                        <option value=\"servi\u00e7o_social\">Servi\u00e7o Social<\/option>\r\n                                                        <option value=\"centro_cirurgico\">Centro Cirurgico<\/option>\r\n                                                        <option value=\"hospital_dia\">Hospital DIA<\/option>\r\n                                                        <option value=\"centro_de_especialidades\">Centro de Especialidades<\/option>\r\n                                                        <option value=\"centro_de_diagn\u00f3sticos\">Centro de Diagn\u00f3sticos<\/option>\r\n                                                        <option value=\"manuten\u00e7\u00e3o\">Manuten\u00e7\u00e3o<\/option>\r\n                                                        <option value=\"limpeza\">Limpeza<\/option>\r\n                                                        <option value=\"recep\u00e7\u00e3o\">Recep\u00e7\u00e3o<\/option>\r\n                                                        <option value=\"transporte\">Transporte<\/option>\r\n                                                        <option value=\"nutri\u00e7\u00e3o\">Nutri\u00e7\u00e3o<\/option>\r\n                                                        <option value=\"sadt_(servi\u00e7o_de_apoio_diagn\u00f3stico_e_terap\u00eautico)\">SADT (Servi\u00e7o de Apoio Diagn\u00f3stico e Terap\u00eautico)<\/option>\r\n                                                        <option value=\"diretoria\">Diretoria<\/option>\r\n                                                        <option value=\"outros\">Outros<\/option>\r\n                                            <\/select>\r\n                            <\/div>\r\n\r\n        <\/li>\r\n                <li class=\"wpuf-el telefone_celular field-size-small\" data-label=\"Telefone\/Celular\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"telefone_celular_40\">Telefone\/Celular <span class=\"required\">*<\/span><\/label>\r\n        <\/div>\r\n        \r\n            <div class=\"wpuf-fields\">\r\n                <input\r\n                    class=\"textfield wpuf_telefone_celular_40\"\r\n                    id=\"telefone_celular_40\"\r\n                    type=\"text\"\r\n                    data-duplicate=\"no\"\r\n                    data-required=\"yes\"\r\n                    data-type=\"text\" name=\"telefone_celular\"\r\n                    placeholder=\"\"\r\n                    value=\"\"\r\n                    size=\"40\"\r\n                    data-style=\"wpuf-style\"\r\n                \/>\r\n\r\n                <span class=\"wpuf-wordlimit-message wpuf-help\"><\/span>\r\n                            <\/div>\r\n                    <\/li>\r\n                <li class=\"wpuf-el e_mail field-size-medium\" data-label=\"E-mail\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"e_mail_40\">E-mail <span class=\"required\">*<\/span><\/label>\r\n        <\/div>\r\n        \r\n            <div class=\"wpuf-fields\">\r\n                <input\r\n                    id=\"e_mail_40\"\r\n                    type=\"email\"\r\n                    class=\"email  wpuf_e_mail_40\"\r\n                    data-duplicate=\"\"\r\n                    data-required=\"yes\"\r\n                    data-type=\"email\"\r\n                    data-style=\"wpuf-style\"\r\n                    name=\"e_mail\"\r\n                    placeholder=\"\"\r\n                    value=\"\"\r\n                    size=\"40\"\r\n                    autocomplete=\"email\"\r\n                \/>\r\n                            <\/div>\r\n        <\/li>\r\n                <li class=\"wpuf-el assunto field-size-large\" data-label=\"Assunto\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"assunto_40\">Assunto <span class=\"required\">*<\/span><\/label>\r\n        <\/div>\r\n        \r\n            <div class=\"wpuf-fields\">\r\n                <input\r\n                    class=\"textfield wpuf_assunto_40\"\r\n                    id=\"assunto_40\"\r\n                    type=\"text\"\r\n                    data-duplicate=\"no\"\r\n                    data-required=\"yes\"\r\n                    data-type=\"text\" name=\"assunto\"\r\n                    placeholder=\"\"\r\n                    value=\"\"\r\n                    size=\"40\"\r\n                    data-style=\"wpuf-style\"\r\n                \/>\r\n\r\n                <span class=\"wpuf-wordlimit-message wpuf-help\"><\/span>\r\n                            <\/div>\r\n                    <\/li>\r\n                <li class=\"wpuf-el mensagem field-size-large\" data-label=\"Mensagem\">\r\n                    <div class=\"wpuf-label\">\r\n            <label for=\"mensagem_40\">Mensagem<\/label>\r\n        <\/div>\r\n                                    <div class=\"wpuf-fields\">\r\n            \r\n                                    <textarea\r\n                        class=\"textareafield  wpuf_mensagem_40\"\r\n                        id=\"mensagem_40\"\r\n                        name=\"mensagem\"\r\n                        data-required=\"no\"\r\n                        data-type=\"textarea\"\r\n                        placeholder=\"\"\r\n                        rows=\"5\"\r\n                        cols=\"25\"\r\n                        data-style=\"wpuf-style\"\r\n                    ><\/textarea>\r\n                    <span class=\"wpuf-wordlimit-message wpuf-help\"><\/span>\r\n\r\n                \r\n                        <\/div><\/li>\r\n                <li class=\"wpuf-submit\">\r\n            <div class=\"wpuf-label\">\r\n                &nbsp;\r\n            <\/div>\r\n\r\n            <input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"97294eda4f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/chmsa\/wp-json\/wp\/v2\/pages\/39\" \/>\r\n            <input type=\"hidden\" name=\"form_id\" value=\"40\">\r\n            <input type=\"hidden\" name=\"page_id\" value=\"39\">\r\n            <input type=\"hidden\" name=\"action\" value=\"weforms_frontend_submit\">\r\n\r\n                            <input type=\"hidden\" name=\"weforms-front-report\" value=\"no\">\r\n            \r\n            \r\n                            <input type=\"submit\" class=\"weforms_submit_btn wpuf_submit_40\" name=\"submit\" value=\"Enviar\" \/>\r\n                    <\/li>\r\n                <\/ul>\r\n\r\n        <\/form>\r\n                \n\n\n\n<p>Importante:&nbsp;<em>manifesta\u00e7\u00f5es sigilosas ou an\u00f4nimas ser\u00e3o acolhidas, contudo, a falta de informa\u00e7\u00f5es suficientes ao seu processamento pode impossibilitar a devida apura\u00e7\u00e3o.<\/em><\/p>\n\n\n\n<p><strong>OUVIDORIA DO SUS<\/strong><\/p>\n\n\n\n<p>Santo Andr\u00e9 conta ainda com a\u00a0<strong>Ouvidoria do SUS<\/strong>, que pode ser acessada por telefone, digitalmente ou presencialmente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Atendimento telef\u00f4nico: 0800 019 2300<\/li>\n\n\n\n<li>E-mail\u00a0<a href=\"mailto:ouvidoriasus@santoandre.sp.gov.br\">ouvidoriasus@santoandre.sp.gov.br<\/a>\u00a0<\/li>\n\n\n\n<li>Pessoalmente no endere\u00e7o: rua Elisa Fl\u00e1quer, 37 \u2013 Centro (das 10h \u00e0s 16h, de segunda a sexta-feira)<\/li>\n<\/ul>\n\n\n\n<p>No mesmo endere\u00e7o, funciona a <strong>Ouvidoria da Cidade<\/strong>, outro canal de atendimento aos mun\u00edcipes. O telefone \u00e9 o (11) 4437-1150.<\/p>\n\n\n\n<p><em><u>Aten\u00e7\u00e3o:<\/u>\u00a0as duas op\u00e7\u00f5es s\u00e3o recomendadas apenas depois de esgotadas todas as possibilidades de atendimento ou solu\u00e7\u00e3o via SAU, dentro do CHMSA.<\/em><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A unidade respons\u00e1vel por receber, registrar, conduzir internamente e responder as manifesta\u00e7\u00f5es dos usu\u00e1rios dos servi\u00e7os do Centro Hospitalar Municipal de Santo Andr\u00e9, tanto do p\u00fablico interno quanto externo, \u00e9 o&nbsp;SAU (Servi\u00e7o de Atendimento ao Usu\u00e1rio). O intuito do setor, um canal democr\u00e1tico entre os cidad\u00e3os e a gest\u00e3o do hospital, \u00e9 a corre\u00e7\u00e3o ou [&hellip;]<\/p>\n","protected":false},"author":77,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/chmsa\/wp-json\/wp\/v2\/pages\/39","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/chmsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/chmsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/chmsa\/wp-json\/wp\/v2\/users\/77"}],"replies":[{"embeddable":true,"href":"https:\/\/portais.santoandre.sp.gov.br\/chmsa\/wp-json\/wp\/v2\/comments?post=39"}],"version-history":[{"count":5,"href":"https:\/\/portais.santoandre.sp.gov.br\/chmsa\/wp-json\/wp\/v2\/pages\/39\/revisions"}],"predecessor-version":[{"id":1802,"href":"https:\/\/portais.santoandre.sp.gov.br\/chmsa\/wp-json\/wp\/v2\/pages\/39\/revisions\/1802"}],"wp:attachment":[{"href":"https:\/\/portais.santoandre.sp.gov.br\/chmsa\/wp-json\/wp\/v2\/media?parent=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}